A ready CV example for the Customer Support Specialist role. Everything in square brackets is a placeholder: replace it with your own facts, otherwise an ATS reads it as written.
Support specialist with [N] years of experience in [chat/phone/email]. I resolve tickets on first contact, care about customer satisfaction and improve team processes.
CSAT, first response time, ticketing system, Zendesk, SLA, knowledge base, customer retention, multilingual
Usually 1 page up to ~10 years of experience; 2 pages if you have more and every bullet shows a result.
Job posts for this role most often contain: CSAT, first response time, ticketing system, Zendesk, SLA, knowledge base, customer retention, multilingual. Use them only where they are true for you, spelled as in the job post.
“Solved customer problems” with no numbers. Give at least ticket volume and your CSAT/speed.