If the Pass did not work out for you, write to us within 14 days of payment: we refund in full if you have not used the pass’s AI features.
If the AI features failed because of our fault we will either refund you or extend your pass by the lost time — your choice.
If you were charged twice or the amount is wrong, we refund the difference with no questions asked.
Write to support@createnew.cv with the email you paid from or your pass code. We reply within 3 business days.
Refunds go back to the same card via Stripe; funds usually arrive within 5–10 business days depending on your bank. After a refund the pass code is deactivated.